a) Please do not accept if the package is tampered or damaged.
b) An unboxing video is a must for any claims against the order.
c) Unboxing video should cover all the sides of the package. It must be a single video NO PAUSE NO CUT
d) Video should be taken from a distance to fully cover the opening of the package.
e) After unboxing, the product is to be opened, and damage or numbers of items are to be clearly shown in the video.
f) Video to be submitted within 6 hours of the delivery.
g) Small marks & scratches are not considered damage.
h) If any breakage or missing item we will refund/exchange only for a number of pcs Damaged or Missing after viewing the 360-degree opening video.
How to cancel my order if I change my mind after placing the order?
1) Cancellations are accepted within 24hrs of placing the order and a 6% (credit card/PayPal transaction fee) will be deducted for a refund. Transaction fees will not be deducted for store credit.
2) Order can only be canceled if it is not shipped from the warehouse yet.
Please reach out to us at:
US: +1 312-392-0189
Australia: +61 275010967
UK: +44 1702967775